Here are a few common issues you may come across.

I am a delivering a package my QR barcode is not working

  • Check you have entered the QR barcode correctly.

  • Make sure you are standing close to the locker, within Bluetooth range.

  • Contact your carrier support to confirm the barcode is valid.

I am a collecting a package and my order reference is not working

  • Check you have entered order reference correctly, including all characters and symbols.

  • Make sure you are standing close to the locker, within Bluetooth range.

  • Contact your administrator to confirm the order reference is valid.