This page details the Bluetooth devices supported by Thinventory™ Mobile for use with ByBox App Lockers, based on the extensive and continuous testing performed by ByBox. This page is a living document and will be updated regularly. Typically, updates will be a result of: new devices being released by manufacturers; ByBox increasing testing coverage to previously untested devices; and ByBox releasing software updates that lead to performance improvements on existing devices.

Device Support Categories

Devices fall into one of three support categories:

Preferred Devices 

Devices in the list below are explicitly performance tested in the ByBox Test Lab, and ByBox can verify acceptable1 Bluetooth performance with App Lockers.

Device Model(s)

Operating System(s)

iPhone 5c, 5s, SE, 6, 6s, 6 Plus, 6s Plus, 7, 7 Plus, 8 Plus, XR

iOS 8+

Ipad 6th Gen

iOS 8+

Vodafone Prime 7

Android 6+

Samsung Galaxy: J3, S5 Mini, J6, S7, S7 Edge, A8 (2018),

Android 6+

CAT S41 - Dual SimAndroid 6+

Devices that meet the below criteria are compatible with ByBox App Lockers, but ByBox have not explicitly verified the performance of individual devices (unless listed above or below). Due to significant variation in performance of the different Bluetooth chipsets and implementations by manufacturers, ByBox cannot guarantee acceptable1 performance of these devices.Compatible Devices 


  • Must support Bluetooth 4.0+ Low Energy (Bluetooth 4.1+ recommended)
  • Operating System must be:
    • Android 4.4+ 
    • Apple iOS 8+

Compatible Devices with Known Issues

Devices in the list below have been explicitly tested in the ByBox Test Lab, and their performance is unacceptable1. ByBox endeavors to remedy issues with all compatible devices, but the list below includes devices that have known/documented performance issues with their underlying Bluetooth chipset or implementation, which ByBox cannot resolve.

Device Model(s)


Samsung Note 4

Regular, significant delays with door opening.

Samsung Galaxy S5

Regular, significant delays with door opening.

Samsung Galaxy S6

Occasional, minor delays with door opening.

Incompatible Devices 

Devices that do not meet the Compatible Devices criteria will not support Thinventory™ Mobile for App Locker door opening. These include, but are not limited to, devices that match the below criteria:

  •       Devices without Bluetooth, or with Bluetooth 1.x, 2.x or 3.x
  •       Windows Phones, Windows Mobile, and Windows CE devices
  •       Blackberry devices (including 10.x)

1 Acceptable is currently defined as opening a door in less than 5 seconds, without error, in 95% of tests. This service level will improve as ByBox release performance improvements, and manufacturers release newer Bluetooth devices.