Last updated: December 17, 2020

This page details the Bluetooth devices supported by Konnect™, based on the extensive and continuous testing performed by ByBox. This page is a living document and will be updated regularly. Typically, updates will be a result of: new devices being released by manufacturers; ByBox increasing testing coverage to previously untested devices; and ByBox releasing software updates that lead to performance improvements on existing devices.


This page details the Bluetooth devices supported and recommended by Konnect™, based on the extensive and continuous testing along with manufacturer guidelines.. This page is a living document and will be updated regularly. Typically, updates will be a result of:

  • new Operating system and devices being released by manufacturers;
  • ByBox releasing software updates that lead to performance improvements on previously incompatible devices.

Support Categories

The support categories typically fall into the following:

  • Recommended Operating system and supported Devices
  • Incompatible Devices identified

Recommended Operating System and Devices

The recommended Operating System and devices are in line with manufacturer guidelines and tested by ByBox on a continuous basis 1 including Bluetooth performance with Konnect™ App Lockers.


Operating System(s)ByBox recommended Device Model(s) for Operating systems inline with Manufacture support Lowest recommended device 
iOS 12 
and above

Apple iOS 14 
https://support.apple.com/en-gb/guide/iphone/iphe3fa5df43/14.0/ios/14.0

Apple iOS 13
https://support.apple.com/en-gb/guide/iphone/iphe3fa5df43/13.0/ios/13.0

Apple iOS 12
https://support.apple.com/en-gb/guide/iphone/iphe3fa5df43/12.0/ios/12.0

iPhone 5S

Manufacture notes: Vintage and obsolete products
https://support.apple.com/en-gb/HT201624

Android 9 and above

Google Supported Devices http://storage.googleapis.com/play_public/supported_devices.html

See Manufacture list
http://storage.googleapis.com/play_public/supported_devices.html

Compatible Devices

Devices that meet the above criteria are compatible with Konnect™ App Lockers. Due to significant variation in performance of the different Bluetooth chipsets and implementations by manufacturers, ByBox cannot always guarantee the minimum acceptable1 performance of these devices. 

Bluetooth

Device must support Bluetooth 4.0+ Low Energy, Bluetooth 4.1 and above is recommended. 

Compatible Devices with Known Issues

Devices in the list below have been explicitly identified as having known issues.  

Device Model(s)

Notes

Samsung Note 4

Regular, significant delays with door opening.

Samsung Galaxy S5

Regular, significant delays with door opening.

Samsung Galaxy S6

Occasional, minor delays with door opening.

Incompatible Devices

Devices that do not meet the Compatible Devices criteria will not be supported Konnect™. It is recommended that users upgrade to the recommended device and operating system.  These include, but are not limited to, devices that match the below criteria: 

  • Devices without Bluetooth, or with Bluetooth 1.x, 2.x or 3.x 
  • Windows Phones, Windows Mobile, and Windows CE devices 
  • Blackberry devices (including 10.x) 
  • Sony Xperia Series 
  • LG Devices 
  • G & V range device 



1 Acceptable is currently defined as opening a door in less than 5 seconds, without error, in 95% of tests. This service level may improve as ByBox releases performance improvements, and manufacturers release newer Bluetooth devices.