Jailbreaking is the term used for Apple devices and rooting is the term used for modifying Androids. Jailbreaking or rooting means removing software restrictions that are intentionally put in place by the device manufacturer. A jailbroken or rooted device is vulnerable to security breaches, which is why you cannot run the Konnect App.

If you see the following message you have 2 options:

  • Restore your device to its factory settings, or
  • Get another device.

Jailbreak detected screenshot with the error message 'App cannot run on a jailbroken device'