Try the following:

  • Make sure your Bluetooth is turned on.

  • Make sure your location services are turned on.

  • Make sure you have a strong data signal (for example, 3G/4G/5G).

  • Make sure you're standing close to the front of the App Locker door.

  • Quit the app and relaunch it.
  • Push gently against the door.

If you cannot close the door, remove any items from the locker and contact ByBox Customer Support on 02476 584272

If you see this screen, the barcode has not been recognised, it might be there there are other barcodes on the item. Check you're scanning the correct barcode and try again. If you still see this message, contact ByBox Customer Support on 02476 584272

If you see this screen, it means other available lockers may be available but out of range. Move closer to the locker door and tap Search again. If you still get this message after you've tried again, tap Record delivery failure.



If you see this screen, it means you may be at the wrong ByBox location. E.g. If the ByBox is at Tesco you're familiar with, is there another one down the road that might be the correct location instead? Check you're at the right place, then tap Try again. If you still get this message after you've tried again, tap Record delivery failure.

You will see this error message if the door is unable to open. Select Try again to reattempt opening the same door again, or Try another door to take you back to the search screen to search for another available locker.



If you cannot resolve your issue, contact ByBox Customer Support on 02476 584272