Verify a collection

You can verify any collections from a locker door.

Note: You may not have access to this feature. To find out how to enable it, contact your company administrator. 

To verify collections:

  1. Select Verify Collections.

  2. Enter the tracking number and select Add. 
  3. If you've delivered multiple packages, enter all the relevant tracking numbers.
  4. Select Next.
  5. Select yes to confirm all items listed.

    A confirmation screen appears. The collected items are now verified in the system. Select OK to complete the process.

Verify a return

You can verify items that need to be returned. This action can happen before you arrive at the locker or while you're at the door.

Note: You may not have access to this feature. To find out how to enable it, contact your company administrator. 

To verify a return before you arrive at the locker:

  1. Select Verify Return.
  2. Enter items details.
    Note: Tracking Number is required. Serial Number and Customer Reference are optional
  3. Select the condition
    Note: This list is customised by account. Check with your ByBox account manager to confirm the definitions of your list.
  4. Review the return details and select Next.

    A confirmation screen appears. The return items are verified in the system. Select OK to complete the process.