The Locations pages shows you all your available locations and allows you to view more details about the doors at each location. You can also suspend locations from here as well as export various Locations listings.  

View your Locations

To view your Locations:

  1. Select Core > Locations.
    A list of all your assigned Locations appears.

    For more information on what's currently in a locker, see Working with Door Contents.

View Location details

You can navigate down to see the door details of a Location in Konnect HQ.

To view the detail of a Location:

  1. Select Core > Locations.
  2. Select the blue arrow beside the location you want to see.

    All the doors appear in a list for that Location.

Add a Location

You add locations to Konnect HQ from the Locations screen.

To add a location:

  1. Select Core > Locations.
  2. Select Add Locations.
  3. Enter details in the following fields:
    • Location Name
    • Identifier
    • Latitude
    • Longitude
    • Address Line 1-5
    • Country
    • Postal Code
    • Notes
  4. Select Add Location.
    The new location appears in your Location list.

Export Locations

You can Export All or just Suspended Locations directly from the Locations screen in Konnect HQ.

To export all your Locations:

  1. Select Core > Locations.
    A list of all your assigned locations appears.
  2. Select Export All.

    A list of all your Locations downloads.

To export all your Suspended Locations:

  1. Select Core > Locations.
    A list of all your assigned locations appears.
  2. Select Suspended Locations.

    A list of all your Suspended Locations downloads.

Viewing and updating Doors

The list of doors appears when you select a Location. Each door is given a Profile type – either Delivery or Inventory. From this page, you can Suspend Doors, view the latitude and longitude of the location as well as navigate to details about individual doors.

View Door details

The door profile page gives you information about the door.

You can see any Notifications for the door as well as Update Door Profile. This is also the page you can manually Track In or Track Out a package, in case the Konnect App user has had issues at the door.

There are two types of doors you can view in Konnect HQ.

  • Delivery door- A Delivery door typically receives delivered items and is empty otherwise. 
  • Inventory door - An Inventory door typically contains stock items that users can collect, without having a specific delivery.
  • Returns door - A Returns door typically contains items that are returned by engineers.


To view a door:

  1. Select the blue arrow of the door.
  2. Select a tab for more detail about a door:

    Tab name

    Description

    Activities

    Displays actions that occur within the door including:

    • Type
    • Location
    • Door/Profile
    • Package Info
    • References
    • Time
    • User/Driver
    • Company|

    Users, Carriers & Clients

    Displays list of active Users, Carriers and Clients.

    Contents

    Displays history of Contents, including:

    • Tracking Number
    • SKU/Order number
    • Time of action
    • Added By
    • Assigned To|

View Suspended Doors

You can view Suspended Doors at a location directly from the Location page.

To view Suspended Doors:

  1. Select Core > Locations.
  2. Select the blue arrow beside the Location want to view.
  3. Select Suspended Doors.

    A list of all your Suspended Doors appears. If you do not have any Suspended Doors, a message stating No doors appears.

Update Delivery Door details

You can make changes to your delivery door including:

  • Notifications
  • Door Profile


To update Notifications:

  1. Go to the door profile page.
  2. Select Notifications.
  3. Select the appropriate details:

    Field

    Details

    Unassigned Job Orders

    Select if you want to send a message to all engineers who have access to the door that an unassigned job order has been placed.

    Reminder Period (Hours)

    Define the number of hours after the set number of hours if the Job Order is still unassigned. Set to 0 for no reminder.

  4. Select Update.
    The notifications are now updated.

To update a Door Profile:

  1. Go to the door profile page.
  2. Select Update Door Profile.
  3. Update the fields as necessary:

    Field

    Detail

    Door name

    Rename the door.

    Door profile

    Change the door profile.

  4. Select Update Profile.
    The door profile is now updated. 

Update Inventory Door details

You can make changes to your inventory door including:

  • Assign/Unassign SKU
  • Door Profile


To assign a package to user:

  1. Go to the door profile page.
  2. Select Assign/Unassign SKU.
  3. Select the SKU or SKUs you want to assign.
  4. Set the minimal stock level.
    Note: You can be alerted when your door reaches low or no stock when you enter this information.
  5. Select Set Assigned SKUs.
    The SKU or SKUs are now assigned to the door.


To update a door profile:

  1. Go to the door profile page.
  2. Select Update Door Profile.
  3. Update the fields as necessary:

    Field

    Detail

    Door name

    Rename the door.

    Door profile

    Change the door profile.

Assign a User to a Location Door

You can assign a User to a Location door from the Location page in Konnect HQ.

To assign a user to a Location door:

  1. Go to Core > Locations.
  2. Select the Location.
  3. Select the Door.
  4. Select Users, Carriers & Clients.
  5. Expand the Users list.
  6. Select Assign User.
  7. Search for the user name.
  8. Check the name you want to add.
  9. Select Assign User.

    The user is assigned to the door

Manually Tracking packages

You can manually track in or out a package that may have been missed by an engineer. 

Track In a package

To track in a SKU:

  1. Select Core > Locations.
  2. Select the appropriate Location and Door.
  3. View Contents tab.
  4. Select the line you want to track in.
  5. Select Track In.
    Note: You can track out individual, multiple or all SKUs.
  6. Enter the name of the user and the quantity of the items.
  7. Select Submit.
    A confirmation messages lets you know the items are now tracked in. You can view the activity and the change in quantity on the door page. 

Track Out a package

To track out a package:

  1. Select Core > Locations.
  2. Select the appropriate Location and Door.
  3. View Contents tab.
  4. Select the line you want to track out.
  5. Select Track Out Selected.
    Note: You can track out individual, multiple or all SKUs.
  6. Enter the name of the user and the quantity of the items.
  7. Select Submit.

    A confirmation messages lets you know the items are now tracked out. You can view the activity and the change in quantity on the door page.